Provide your clients with a complete quotation, including fees, VAT and disbursements - No more nasty surprises. You also receive a fee for every completed application you send.

WILL	WON'T
Charge a fixed fee   Deal by phone, fax and email   Answer correspondence promptly   Stick to the quoted price   Use plain English   Assign a person to handle each case   Deal with you when required	Charge by the hour   Insist on an interview   Delay the transaction unnecessarily   Hide extra charges to bump up the price   Confuse your client with jargon   Lose the file in a huge factory   Refuse to talk to anyone but the client